Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.
Order Shipment
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order. We will send you tracking information as soon as it is available.
International Orders
Nearly all of our products can be shipped internationally using FedEx, UPS, USPS, DHL, or other couriers. Most quotes can be obtained at checkout. If not, please email us to receive a shipping quote for the goods shipped outside of the USA. You may also place an order on our online store for items that require a quote and we will apprise you via email of the exact shipping costs.
Some items can be shipped for free.
Items shipped internationally from the USA may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer.
Cancellations
If you need to cancel your order, we recommend reaching out to us ASAP. We charge a 2.15% (credit card / ViaBill), 2.6% (PayPal), 6% (Sezzle) order cancellation fee once the order has been processed (before it has been shipped). We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, the cancellation request may not reach the warehouse in time. Once the item has been arranged to ship or has shipped, the package will be treated like a 'return' and is subject to ship-back fees and restocking fees.
Returns
We offer return shipping in the USA if you are not 100% satisfied for any reason. See our full Return Policy for rules and guidance on returning an item after purchase and for product-specific return dates. A 5-25% restocking fee (product dependent) may apply for returns within the dates of the return policy. Reach out to us for exact return instructions and restocking fees for the item(s) that you purchased.
If you have any questions or would like to check the availability of an item, you may email us here or leave us a message. Thank you for shopping with us.
